Question 1

Do you only convert VW Transporters?

Accepted Answer

Yes, we made the decision to focus purely on the VW Transporter from the day we started the business. There are a few reasons for this, one is because the demand is always high for VW campers and it's consistent. But the reason for that is the VW Transporter is one of the most reliable vehicles on UK roads and they hold their value extremely well. We also choose to focus on the Transporter so that we remain a specialist UK converter.

Question 2

Can I mix and match the features from different packages?

Accepted Answer

Yes, you are welcome to add or remove some of the features of the packages. For example if you went for the Explorer PRO package and you wanted gas rather than induction we can do that. You can also choose to remove the exterior trim and upgraded alloys from any of the packages. We are as accommodating as possible, within reason!

Question 3

What's included in the extras?

Accepted Answer

We have a number of extras which can be added to any of our conversion packages. The main add- ons tend to be the RIB bed sliding rail system and two-tone paint, but we also have a number of other extras you can add to your package. Just go to the 'Packages' page which is a drop down from the 'Conversions' tab in the menu.

Question 4

Are your conversions UK compliant?

Accepted Answer

The camper conversion market is currently unregulated by any government organisation, which is why you do have to be very careful when it comes to choosing a converter, and it pays to do your research. As a team we have been building VW campers for over 20 years and we live and breathe it. Our technicians are qualified tradesman, from joiners to electricians, and all our vans are electrically certified. We are also currently going through the process of being VW approved to give our customers even more peace of mind.

Question 5

How long does a build take?

Accepted Answer

There is usually a 3-5 week wait time to secure a conversion slot from the initial phone call. Once we start your conversion your camper will be ready to drive away within in 3-4 weeks.

Question 6

Do I need an appointment to visit

Accepted Answer

We do all our visits and viewing by appointment to ensure we are available when you arrive. If you are passing feel free just to drop in, but we can't guarantee we will be available.

Question 7

Can we book a video call instead?

Accepted Answer

We sometimes do have video calls with our customers who live a long way from us, or we can just hop on a telephone call initially. The best thing to do is schedule a 'Fact Finder' call at a time that suits you, and Sam will give you a call for a chat.

Question 8

What happens after I send an enquiry on the website?

Accepted Answer

It depends on the nature of your enquiry, but if you are serious about working with us through our Source & Convert service, or you are wanting to reserve a van/conversion package, we would usually suggest coming to see us face to face initially, so we can talk through options and answer any questions you have. If you are a long way from us we can complete the full process remotely if preferred.

Question 9

How does your warranty work?

Accepted Answer

We offer all our customers a 24 month warranty on the conversion, which includes all the interior and exterior modifications we have done to the van. We rarely have warranty issues, but if you do have a niggle or something does go wrong then we are very quick to sort out the problem. Which can usually be done over the phone. For anything more serious we would need you to bring the van back to us. It is also worth noting that nothing we do within the conversion will void the VW warranty.

Question 10

Do you offer finance?

Accepted Answer

Yes, every one of our campers can be financed, the whole cost or just part of it, through our finance broker, Pegasus Finance. Terms can be spread over up to 15 years so you can have the camper you actually want, without the need to use a huge chunk of your hard earned cash! You can find out what the monthly payment will be based on the amount you would like to borrow, and the period of time you would like to spread the cost, using our Finance Calculator. You will find that on the 'Finance' tab in the main menu.

Question 11

Can I reserve a vehicle outside of business hours?

Accepted Answer

Yes, you can reserve any of our available vehicles on our website for just £99 at any time of day. As soon as you have paid the deposit you will be sent some information on the next steps. We offer a full refund within 48 hours should you decide not to move forward. Just click the 'Reserve' button on the page of the van you are interested in, or head to the 'Shop' in the menu and you will find our Reserve Vehicle option.

Question 12

Can I use a Highlife camper comfortably in winter?

Accepted Answer

You can use it all year,  that's how a lot of our customers get the best value out of theirs. Every Highlife conversion is insulated properly and fitted with a diesel heater, so the van heats from the vehicle's own fuel tank rather than gas bottles or a hook-up. In practice that means you can park up on a cold, wet February afternoon, put the heater on, and be sitting in a warm van in minutes. The things that make the real difference in winter are insulation quality, a heater that can run all night without draining anything, and somewhere dry to put wet coats and boots, all of which we plan into the build rather than add as an afterthought.

Question 13

How long can I stay off-grid before I need to find a hook-up?

Accepted Answer

For most people, longer than they expect. On our Explorer, Explorer PRO and Traveller builds we fit a 300Ah lithium system, and the PRO adds a 2,000W inverter and 200W solar. That runs your lights, fridge, heater, water pump, phones, laptops and induction hob for days of normal use rather than hours, and in summer the solar can keep pace with a lot of that. What changes the maths is how much you cook, how warm you keep the van and whether you're running anything thirsty like a hairdryer or coffee machine. The honest answer is that it depends on how you'll use it.

Question 14

Should I choose a pop-top roof or a fixed roof?

Accepted Answer

It comes down to who's travelling and where you park. A pop-top gives you extra standing headroom inside and a second double bed upstairs, ideal if grandchildren or friends come along, or if you want to stand up to get dressed and cook. It also keeps the van at a height that fits most home garages, car parks and ferry decks [CONFIRM current roof-down height]. A fixed roof is simpler, quieter on the motorway and there's no fabric to look after, which some buyers prefer if it's just the two of you and you'll always sleep downstairs. The Explorer range and the Adventurer are built around a pop-top, if you're unsure, give us  call and arrange a viewing, so you climb into both, five minutes in the vans usually settles it.

Question 15

How do I know which Highlife package is right for me?

Accepted Answer

All five packages are built to exactly the same standard, so this isn't a quality decision, it's a layout and equipment decision. Explorer Essential is the value-led route with a rock 'n' roll bed and pop-top. Explorer is our proven foundation, fixed RIB bed, full kitchen, twin induction hobs and upgraded electrics. Explorer PRO is the top of the range and adds hot water, a 2,000W inverter, 200W solar, wood-effect flooring and the full styling pack. Adventurer swaps the layout for a wraparound U-shaped rear lounge, the sociable choice, brilliant if you like sitting with a drink and a view rather than just sleeping in it. Traveller is the day van, three-seat RIB bed on sliding rails, low-level storage and full off-grid capability, made for bikes, boards, golf clubs and dogs. The quickest way through it is to schedule a Fact Finder call, it's a conversation about how you'll use the van, not a sales pitch.

Question 16

Does having the van converted affect my VW warranty?

Accepted Answer

No, and this is one of the most common worries we hear. The base vehicle keeps its VW manufacturer warranty, and on the T7 that's five years of warranty, servicing and roadside assistance [CONFIRM current VW terms]. Our conversion work sits alongside it: every Highlife camper leaves with full electrical certification to BS 7671, Gas Safe certification on any gas work, and a two-year Highlife conversion warranty [CONFIRM current warranty length]. In plain terms, VW look after the vehicle and we look after the conversion, and you've got paperwork for both. We also give you itemised specifications, so you know exactly what's in your van and who covers what.

Question 17

Where can I park a camper and can I drive it on a normal licence?

Accepted Answer

Yes, a standard UK car licence is all you need,  these are VW Transporters, not motorhomes, and they weigh in well under any licence threshold. Parking is the practical question most buyers ask us on a visit. With the pop-top down, the van fits in ordinary spaces and height-barrier car parks, it'll sit on a normal driveway, and it's narrow enough for country lanes and supermarket bays. That everyday usability is a big part of why people choose a camper over something larger, a lot of our customers use theirs as their only vehicle. Bring a tape measure to the showroom if your garage or gates are tight, we'd rather check before you order.

Question 18

Can I take a camper to Europe, and is it set up for touring abroad?

Accepted Answer

Absolutely, and plenty of our owners do, France, Spain, Portugal, the Alps and Scandinavia all come up regularly. The van's size is a genuine advantage abroad: it fits on ferries and shuttles, handles narrow mountain roads and town parking, and the off-grid electrics mean you're not tied to a hook-up pitch every night. For touring abroad we'd talk through a few specifics with you when you spec your build, solar, hot water, awning, and how you want to store a couple of weeks' worth of kit. You'll also want the usual travel paperwork and any current country-specific requirements, which change from time to time.

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A few common questions